The first contact with your customers
A lost call, an endless wait or poor sound quality, and a booking or a customer walks away.
Our answer
Well-configured greetings, queues and call forwarding, HD voice across the network.
- Home
- Expertise
- Low-current systems
- Telephony & VoIP
Telephony & VoIP
Reliable communications, from reception to guest rooms.
- SIPOpen, interoperable standard
- HDHigh-definition voice
- PMSLink with the hotel software
The challenges
What is at stake
IP PBXs, handsets, gateways and carrier interconnection. For hotels, we integrate telephony with the property management system (wake-up calls, call billing, room status).
Rooms connected to the front desk
In a hotel, the phone also handles wake-up calls, call billing and room status.
Our answer
Interface with the hotel software: automatic wake-up calls, billing and room status.
Teams on the move
Care staff, technicians and housekeeping must be reachable anywhere in the building.
Our answer
Designed DECT coverage, rugged handsets and forwarding to mobiles.
Costs under control
Multiple analogue lines, redundant subscriptions and misrouted calls inflate the bill.
Our answer
SIP trunks, least-cost routing and call statistics.
Architecture
An architecture designed in layers
Modern telephony runs over the IT network: a single cabling system, a central PBX and handsets suited to each role.
Every installation is delivered tested, labelled and documented, for simple operation and maintenance.
- Layer 01
Carriers
SIP trunks or existing lines, connected through gateways, with backup if a line fails.
- Layer 02
IP PBX
Call routing, voice greetings, queues, voicemail and recording according to your rules.
- Layer 03
Network & voice VLAN
Voice traffic prioritised and isolated, handsets powered over PoE.
- Layer 04
Handsets & mobility
IP desk phones, DECT handsets, room phones, softphones.
- Layer 05
Business applications
PMS interface, call billing, directory, front-desk supervision.
Services
Our services
IP PBX systems
PBXs sized for extensions and simultaneous calls, with redundancy where needed.
IP, DECT and guest-room handsets
Handsets suited to each use: management, reception, offices, rooms, mobile staff.
Analogue and carrier gateways (SIP, ISDN)
Connection to carriers and reuse of existing lines during the transition.
Voicemail, IVR and call queues
Voice greetings, menus, queues and voicemail so that no call is missed.
Interface with the hotel management system (PMS)
Wake-up calls, call billing and room status synchronised with the front desk.
Migration from analogue to IP telephony
Step-by-step migration, keeping your numbers and limiting downtime.
Technologies we master
IPBX / SIPDECTFXS / FXO gatewaysIVRPMS interface
Method
Our method, step by step
- 1
Usage analysis
Number of extensions, call flows, existing lines, mobility needs.
- 2
Numbering plan
Numbers, groups, voice greetings, forwarding and time rules.
- 3
Installation
PBX, gateways, handsets, DECT base stations and PMS interface.
- 4
Testing
Incoming and outgoing calls, voice quality, DECT coverage, failover.
- 5
Commissioning
Planned switchover, training for reception and users.
Standards
Compliance with standards
- SIP (RFC 3261)Call signalling over IP
- G.711 · G.722Standard and HD voice codecs
- DECT (ETSI EN 300 175)Professional cordless telephony
- IEEE 802.1p · DSCPVoice traffic priority
- IEEE 802.3af / atHandset power over the network
Deliverables
What we hand over to you
- Numbering plan and directory
- Carrier connection diagram
- DECT coverage map
- PBX configuration backup
- User guides and reception quick-reference cards
Maintenance & 24/7 support
This system can be covered by a preventive and corrective maintenance contract, with priority response on critical sites.
See the plansCan we keep our current numbers?
Yes. Existing numbers are kept: they are connected to the new PBX through gateways or moved by the carrier to SIP trunks.
Are our old analogue phones lost?
No. Gateways let you keep them, for example in the rooms, and migrate gradually.
What happens if the Internet goes down?
Internal calls keep working. For outside calls, a backup line or a second carrier takes over, depending on the chosen configuration.
Let’s talk about your site
A project, an installation to take over or to maintain?
Our engineers study your needs and reply within 48 business hours with initial technical and budget guidance.